Updated May 2021
We care about your privacy and we want you to know how we process your personal data.
Our settings allow you to control how Citizen Artists Kids Ltd can use and share personal data.
Please see our Terms and Conditions for other terms governing the use of our Services.
2. What personal data do we collect
“Personal data” refers to any information that enables Citizen Artists Kids Ltd to identify you directly or indirectly.
Your personal data can be either directly provided by you, indirectly provided by third parties (for example when a gift voucher is purchased or when someone refers you to us), or automatically collected by us when you use our Service. Where we ask you to provide your personal data, we specify those for which collection is mandatory. We thank you for providing us with complete and accurate data. If you do not provide us with complete and accurate data, we may not be able to provide you with our service.
You will find the categories of personal data below that we collect in the context of the Citizen Artists Kids service.
3. How do we collect your data
3.1 Personal data we collect when you sign up for the Citizen Artists Kids service
Your login details (user ID, email address and password)
Your profile information (username, age, language)
Your personal information (first and last names, date of birth, phone number, home address)
Your settings (communication preferences, personalized advertising, public/private profile)
3.2 Personal data we collect when you subscribe to Citizen Artists Kids service paid plan
The paid plan which you have subscribed to
The details of the transaction carried out (date of the transaction, amount paid, currency, payment method and where applicable, credit or debit card details)
3.3 Personal data we collect when the Citizen Artists Kids service is used
Your favorite content
Information on the device (type of device used, unique device identifier, hardware model, version of the operating system, hardware and software settings, browser type, cookie or similar technology, system language)
Information on the navigation on the Citizen Artists Kids service (IP address, date and time of connection, pages accessed, the date and time these pages are accessed, search queries)
Information on internet connection (internet service provider, type of connection: 3G, 4G, 5G, Wi-Fi, xDSL, cable, optical fiber etc.)
3.4 Personal data we collect when you contact our Customer Service
Details on your claim or request (including date, time, subject and petition)
Content of your exchanges with the Customer Service
All data deemed as necessary for handling your claim or request
3.5 Other personal data we may collect
Data we may collect to enable participation in initiatives we carry out (for instance, events, competitions, or satisfaction surveys)
Data that we may collect from time to time with your consent (your contacts, your precise location, etc.)
4. Why we use your personal data
We use your personal data to enable you to enjoy Citizen Artists Kids service, and also to meet our legal and regulatory obligations. In any case, we do not make any automated decisions based solely on automatic processing which produce legal effects on you, or similarly significantly affect you.
4.1 Providing the Citizen Artists Kids service
We use your account data, subscription data, usage data and technical data for the purpose of enabling you and the children you have the responsibility of to enjoy the Citizen Artists Kids service, in particular by:
Process your order and manage your account
Email you with special offers on other products and services we think you might like.
4.2 Improving, securing, and monitoring the Citizen Artists Kids service
We use account data, subscription data, using data and technical data for the purpose of:
Improving existing features and overall performance of the Citizen Artists Kids service.
Developing new features and new services for the Citizen Artists Kids service.
Ensuring the ongoing security, confidentiality, integrity, availability, and resilience of the Citizen Artists Kids service
This use of personal data is necessary for us to meet our legitimate interest of offering the best Citizen Artists Kids service possible to our users.
4.3 Promoting the Citizen Artists Kids service
We use account data, subscription data, usage data, technical data and participation data for the purpose of:
Providing you with information on the Citizen Artists Kids service and its features, as well as on our paid plans and special offers.
Providing you with tailored offers.
Inviting you and the children you are responsible of to participate in events and competitions we organize and giving you the chance to win tickets and other prizes.
Inviting you and the children you are responsible of to participate in customer satisfaction surveys and give us your feedback on the Citizen Artists Kids service.
This use of personal data is necessary for us to carry out direct marketing initiatives and improve the Citizen Artists Kids service, which are in the legitimate interest of Citizen Artists Kids.
4.4 Handling your requests to Customer Service
We use your account data, subscription data, usage data, technical data, and request data for the purpose of managing your request to our Customer Service, for instance:
When you contact our Customer Service and submit a technical or functional query.
When you want to exercise the statutory rights that you hold over your personal data.
This use of your personal data is necessary for us to comply with our obligations deriving from the contract which binds us to you, or when it comes to your statutory rights over your data, with the data protection laws and regulations which Citizen Artists kids is subject to.
4.5 Processing your payment
We use your account data, subscription data, usage data and technical data for the purpose of:
Processing your payment.
Accountability and tax.
Fighting against fraud, to detect and prevent fraudulent payments or usage of the Citizen Artists Kids service.
This use of your personal data is necessary for us to process your payment, in accordance with the contract which binds us to you, to comply with accountability and tax regulations which Citizen Artists Kids is subject to and to prevent fraud which is Citizen Artists Kids’ legitimate interest.
5. How we share your personal data
5.1 Personal data we share
We may share personal data with the following categories of recipient:
Hosting and storage platform providers
Telecommunication network and service providers
Maintenance service providers
Security solution and service providers
Data analytics and computing solution providers
Customer relationship management service and solution providers
Advertising solution and network providers or agencies
Communication and marketing service providers or agencies
Social network operators (such as Facebook, Twitter, Instagram, Snapchat or Pinterest)
Payment solution and service providers
Background check service providers
Artists and music labels
Administrative and judicial authorities
Social Media features
Social Media features, widgets, and single sign on features, such as the “Facebook Connect,” “Google Sign-in,” “Facebook Like”
Purchasers or prospective purchasers of our business which we would enter into negotiations with
For recipients who would not be located in the European Union / European Economic Area or would not be located in a country with an adequate level of personal data protection, we shall take all necessary measures to check that they provide appropriate safeguards, such as the implementation of standard data protection clauses adopted by the European Commission.
5.2 Selection of Service Providers
We share information with service providers that help us perform Website functions and administer our Services.
We use Stripe to process payment card information. A link to Stripe’s privacy notice is here https://stripe.com/privacy.
We use Memberspace to provide the registration form to our service. A link to Memberspace’s privacy notice is here https://www.memberspace.com/privacy-policy/
We use Wix.com platform to host The Citizen Artists Kids service. A link to Wix’s privacy notice is here About Privacy | WIX
For more information on cross-border data transfers, please reach out to us.
5.3 Personal data you share
When you use the Citizen Artists Kids service, you can:
Share content or activity with your friends by private messaging or on social media.
Connect third party devices to our user account, such as connected headphones, connected speakers, streaming devices.
Connect third party apps to our user account, such as alternative audio players, data analysis apps, data portability apps.
You can manage your profile, social media accounts, devices, and apps in your settings.
6. How long we keep your personal data
We may continue to retain your Personal Information after you deactivate your User Account and/or cease to use any Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.
We maintain a data retention policy which we apply to Personal Information in our care.
7. How we protect your personal data
We implement and maintain reasonable security procedures and practices appropriate to the nature of the information we store, to protect it from unauthorized access, destruction, use, modification, or disclosure. We have implemented various policies including, access, and authentication to guard against unauthorized access to personal information in our systems.
Please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.
8. How you can exercise your rights
Under applicable data protection laws and regulations, you have the right to:
Access, rectify or erase your personal data.
Restrict or object to its processing.
Tell us that you do not wish to receive marketing information.
In some circumstances, require the transfer of personal data to you or a third party.
To the extent our processing of personal data is based upon your consent, withdraw your consent, without affecting the lawfulness of our processing based on your consent before its withdrawal.
In some countries, set guidelines for the retention, erasure, and communication of personal data for after your death.
We are fully committed to enable exercising the rights:
Some of these rights can be exercised directly in your settings, such as the rights to rectification and erasure of personal data, or the right to set communication preferences.
As for the exercise of other rights (access to and portability of personal data, restriction, or objection to the processing of personal data, set of guidelines for the retention, erasure and communication of personal data after death), please contact us by email at firstname.lastname@example.org. We might request a proof of identity before answering.
Please note that we reserve the right to check your identity before we respond to your request.
If you are not fully satisfied with our response, you can also complain about our processing of your personal data to the relevant data protection authority.
9. Children's Privacy
The Citizen Artists Kids service is intended for individuals under the age of eighteen (18) years. Accordingly, we do knowingly collect or share information from children but only if and to the extent that consent is given or authorized by you as the holder of parental responsibility over the child. Please be aware that you take full responsibility over the use of the Citizen Artists Kids service by the children you are responsible of.
10. Communications from Citizen Artists Kids
10.1 Promotional messages
We may use Personal Information to send you promotional content and messages by e-mail, text messages, notifications within our platform, marketing calls and similar forms of communication.
If you do not wish to receive such promotional messages or calls, you may notify Citizen Artists Kids Ltd at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.
10.2 Service and billing messages
We may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your user website; or notify you of material changes in our Services.
It is important that you are always able to receive such messages. For this reason, you are not able to opt-out of receiving such Service and Billing Messages unless you are no longer a User (which can be done by deactivating your account).
12. Contact Us